Report Infrastructure Problems
We are often asked here at MassBike “who do I report infrastructure problems in my community to?” In an effort to make the process of reporting infrastructure issues (like pot holes) easier we have collected the list below. Click on your town to find out who to contact with infrastructure problems. This is not an exhaustive list, if your town is not listed and you know the contact details for who to contact in your town, or if you find an error, please contact us so we can add your town or update listings.
Agawam, Amherst, Arlington, Ashfield, Barnstable, Belchertown, Belmont, Blandford, Bourne, Boston, Braintree, Brewster, Brookline, Cambridge, Chatham, Chelsea, Chester, Chesterfield, Chicopee, Conway, Cummington, Dedham, Deerfield, Dennis, Eastham, Easthampton, Everette, Falmouth, Goshen, Granby, Greenfield, Hadley, South Hadley, Hampden, Harwich, Hatfield, Holyoke, Huntington, Leverett, Lexington, Longmeadow, East Longmeadow, Ludlow, Lynn, Lynnfield, Malden, Mashpee, MBTA, Medford, Melrose, Milton, Montague, Montgomery, Newton, Northampton, Orleans, Peabody, Pelham, Provincetown, Quincy, Reading, Revere, Russell, Salem, Sandwich, Saugus, Shelburne, Shrewsbury, Somerville, Southampton, Springfield, West Springfield, Stoneham, Sunderland, Truro, Waltham, Wakefield, Wellfleet, Westfield, Westhampton, Whately, Wilbraham, Williamsburg, Winthrop, Woburn, Worthington, Yarmouth
Agawam Department of Public Works
Phone: 413-821-0623
Online contact form
Amherst Department of Public Works
Phone: 413-259-3050
Email: publicworks@amherstma.gov
Arlington Public Works Department
Phone: 781-316-3108
Email: PubWorks@town.arlington.ma.us
Highway department
Phone: 781-316-3301
Email: dwarren@town.arlington.ma.us
For street or traffic lights problems (Republic Electric) 1-800-544-4876 Or 781-643-1212
Ashfield Highway Department
Phone: 413-628-4448
Email: townhall@ashfield.org
Barnstable Highway Division
Phone: 508-790-6330
Email: email@town.barnstable.ma.us
Belchertown Department of Public Works
Phone: 413-323-0415
Email: swilliams@belchertown.org
Belmont Public Works Department
Phone: 617-993-2680
Email: BelmontDPW@belmont-ma.gov
Highway department
(617) 993-2690
Lighting department
(617) 993-2800
Blandford Public Works
No information
Bourne Highway Department
Phone: 508-759-0640
Email: DPW@townofbourne.com
City of Boston
Citizens Connect online services
General services request form
Phone hotline: 617-635-4500
Braintree Highway & Grounds Division
Phone: 781-794-8950
Emails: rwgrey@braintreema.gov
Road repair hotline 781-794-8965
Brewster Department of Public Works
Phone: 508-896-3212
Email: dpw@town.brewster.ma.us
Brookline Public Works Department
Phone: 617-730-2156
Online email form
Highway and Sanitation
Phone: 617-879-4900
Email: Kevin_Johnson@town.brookline.ma.us
Cambridge Public Works Department
Phone: 617-349-4800
TDD: 617-349-4805
Emergency hotline: 617-349-4846
Email: theworks@cambridgema.gov
Pothole repair hotline: 617-349-4854
Traffic signal problem hotline: 617-349-4715
Traffic or parking sign hotline: 617-349-4723
TDD for signal or sign problems: 617-349-4621
Stolen Bicycle
Report to Police department bicycle patrol: 617-349-3204 or email
Chatham Highway Division
Phone: 508-945-5155
Email: jcolby@chatham-ma.gov
Chelsea Department of Public Works
Phone: 617-466-4200
Email: jfoti@chelseama.gov
Online general comment, report and request form
Street light outage hotline: 1-800-544-4876 or online form
Chester Highway Department
Phone: 413-354-2276
Email: rsenecal-chesterhighway@comcast.net
Lighting Department contact: 413-354-7811 or electricwater@townofchester.net
Chesterfield Highway Department
No information
Chicopee Department of Public Works
Phone: 413-594-3557
Email: skulig@chicopeema.gov
Pothole hotline: 413-594-3557
Streetlight hotline: 413-598 – 8311
Online streetlight repair form
Conway Highway Department
Phone: 413-369-4235 x6
Email: highway@townofconway.com
Online contact form
Cummington Highway Department
Phone: 413-634-0350
Email: jim@ddgwebmedia.com
Online contact form
Dedham Department of Public Works
Phone: 781-751-9350
Email: jflanagan@dedham-ma.gov
Online streetlight problem form
Online general service request form
Deerfield Highway Department
Phone: 413-665-2036
Online contact form
Dennis Department of Public Works
Phone: 508.760.6220
Email: djohansen@town.dennis.ma.us
Eastham Public Works Department
Phone: 508-240-5973
Email: nandres@eastham-ma.gov
Easthampton Highway Department
Phone: 413-529-1421
Email: dpwhighway@verizon.net
Everette City Services Department
Phone: 617-394-2285
Email: webmaster@ci.everett.ma.us
Online pothole repair form
Online sidewalk repair request form
Online streetlight repair form
Online street sweeping request form
Online traffic sign repair form
Online traffic signal repair form
Falmouth Highway Division
Phone: 508-457-2543
Email: dpw@falmouthmass.us
Shining sea bikeway maintenance Phone: 508-548-7611
Email: bikeways@falmouthmass.us
Goshen Highway Department
Phone: 413-268-7062
Email: highways@eGoshen.com
Granby Highway Department
Phone: 413-467-7575
Greenfield Department of Public Works
Phone: 413-772-1528
Email: sandras@townofgreenfield.org
Hadley Department of Public Works
Phone: 413-586-2390
Email: publicworks@hadleyma.org
South Hadley Highway Division
Phone: 413-538-5033
Email: johndpw@comcast.net
Online service request form
Hampden Highway Department
Phone: 413-566-8842
Email: highway@hampden.org
Harwich Highway Department
Phone: 508-430-7555
Email: harwichhighway@comcast.net
Hatfield Highway Department
Phone: 413-247-5646
Holyoke Department of Public Works
Phone: 413-322-5645
Email: fuquaw@ci.holyoke.ma.us
Streetlight hotline 413-536-9355
Streetlight service TTY 413-532-1724
Pothole hotline 322-5680
Huntington Highway Department
Phone: 413-667-3504
Leverett Highway Department
Phone: 413-549-9400
Email: highway@leverett.ma.us
Lexington Department of Public Works
Phone: 781-274-8300
Email: whadley@lexingtonma.gov
Emergency Only: 781-862-1618
Bike patrol: 781-862-1212 or mmclean@lexingtonma.gov
Highway Department
Phone: 781-274-8300
Email: mvalenti@lexingtonma.gov
Street Light repair hotline: 781-274-8388
Longmeadow Department of Public Works
Phone: 413-567-3400
Email: publicworks@Longmeadow.org
East Longmeadow Department of Public Works
Phone: 413-525-5400
Ludlow Department of Public Works
Phone: 413-583-5625
Email: DPW@ludlow.ma.us
Lynn Department of Public Works
Phone: 781-477-7099 or 781-268-8000
Email: jfink@ci.lynn.ma.us
Pothole repair hotline: 781-477-7099 extension # 7
Online pothole repair form
Lynnfield Department of Public Works
Phone: 781-334-9500
Email: dpw@town.lynnfield.ma.us
Pothole repair hotline: 781-334-9506
Malden Public Works Department
Telephone: 781-397-7160
Email: kanderson@cityofmalden.org
Streetlight repair hotline: 800-322-3223 (NationalGrid, pole # needed)
Broken pedestrian crossing button: 781-397-7184 or khannan@maldenpd.com
Mashpee Department of Public Works
Phone: 508-539-1420
Email: dpw@ci.mashpee.ma.us
M.B.T.A.
MBTA Police Emergency hotline: 617-222-1212
Customer Support Representative: 617-222-3200 or 800-392-6100
Medford Department of Public Works
Phone: 781-393-2417
Email: JBuckley@medford.org
Melrose Public Works Department
Phone: 781-979-4170
Email: Publicworks@cityofmelrose.org
Milton Department of Public Works
Phone: 617-898-4900
Email: jlynch@townofmilton.org
Traffic signal repair hotline: 617-898-4972
Pothole repair email: potholes@townofmilton.org
Streetlight repair hotline: 617-898-4974 or streetlights@townofmilton.org
Montague Department of Public Works
Phone: 413-863-2054
Email: hwysupt@montague-ma.gov
Montgomery Public Works Department
See Westfield
Newton Department of Public Works
Phone: 617-796-1000
Email: DPW@NEWTONMA.GOV
Northampton Department of Public Works
Phone: 413-587-1570
Email:mayor@northamptonma.gov
Orleans Highway Department
Phone: 508-240-3790
Email: highway@town.orleans.ma.us
Peabody Department of Public Services
Phone: 978-536-0600
Email: tanya.capistran@peabody-ma.gov
Pothole repair hotline: 978-536-7119
Streetlight repair hotline: 978-531-5975 or online form
Pelham Department of Public Works
Phone: 413-253-5245
Provincetown Highway Department
Phone: 508-487-7060
Email: dguertin@provincetown-ma.gov
Quincy Public Works Department
Phone: 617-376-1959
Email: lprendeville@ci.quincy.ma.us
Pothole repair hotline: 617-376-1914
Online general service request and repair form
Reading Department of Public Works
Phone: 781-942-9077
Email: jzager@ci.reading.ma.us
Online general service request form
Online street light repair form
Online bicycle unit contact form
Revere Public Works Department
Phone: 781-286-8149
Email: revere_dpw@revere.org
Russell Highway Department
Phone: 413-862-6222
Salem Public Works Department
Phone: 978-744-3302
Email: rrennard@salem.com
Sidewalk repair form (word document)
Sandwich Department of Public Works
Phone: 508-833-8002
Email: dpw@townofsandwich.net
Saugus Department of Public Works
Phone: 781-231-4145
Email: jattubato@saugus-ma.gov
General Online service request and repair form
Shelburne Highway Department
Phone: 413-625-0311
Email: Highway@crocker.com
Shrewsbury Highway Department
Phone: 508-841-8513
Email: jknipe@th.ci.shrewsbury.ma.us
Online streetlight repair form
Online pothole form (coming soon)
Somerville Public Works Department
Phone: 311 (617-666-3311 from outside Somerville)
Email: 311Updates@ci.somerville.ma.us
Online general service request form(may require registration and login)
Online pothole repair form (may require registration and login)
Online sidewalk repair form (may require registration and login)
Online repair form for decorative street lights(may require registration and login)
Online repair form for all other street lights(may require registration and login)
Online form for traffic or street light concerns(may require registration and login)
Southampton Highway Department
Phone: (413)527-3666
Online general comment form
Springfield Department of Public Works
Phone: (413)787-6260
Pothole and traffic signal problems email: jrooney@springfieldcityhall.com
Streetlights and sidewalk problems email: ccignoli@springfieldcityhall.com
Street sign and signal hotline: 787-6210.
Online curb cut problem form(pdf)
Streetlight repair hotline: 413-781-4300
Online streetlight repair form
West Springfield Department of Public Works
Phone: 413-263-3242
Online general comment form
Stoneham Department of Public Works
Phone: 781-438-0760
Online contact form
Sunderland Highway Department
Phone: 413-665-1460
Truro Public Works Department
Phone: 508-349-2140
Email: dpwdirector@truro-ma.gov
Waltham Consolidated Public Works Department
Phone: 781-314-3855
Email: jtashjian@city.waltham.ma.us
Traffic signal repair hotline: 781-314-3175
Wakefield Department of Public Works
Phone: 781-246-6301
Email: rstinson@wakefield.ma.us
Wellfleet Department of Public Works
Phone: 508-349-0315
Email: mark.vincent@wellfleet-ma.gov
Westfield Department of Public Works
Phone: 413-572-6226
Problem hotline: 413-572-6267
Online streetlight repair form
Westhampton Highway Department
Phone: 413-527-0136
Whately Highway Department
Phone: 413-665-2983
Wilbraham Department of Public Works
Phone: 413-596-2800 x208
Online service request form
Williamsburg Highway Department
Phone: 413-268-8405
Email: burgyhighway@verizon.net
Winthrop Department of Public Works
Phone: 617-846-1341
Email: dhickey@town.winthrop.ma.us
Woburn Public Works Department
Phone: 781-897-5980
Email: tquinn@cityofwoburn.com
Street light repair hotline: 781-897-5992
Worthington Highway Department
Phone: 413-238-5577 x122
Yarmouth Highway Department
Phone: 508-775-2516
Email: JLefter@yarmouth.ma.us
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